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Troubleshooting

Solutions to common issues and performance tips

Having a specific error? Check the Common Errors section below for quick solutions. Need general setup help? See the sections below for activation, performance, controller setup, and connection troubleshooting.

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Activation Issues

⚠️ Important Note

First-time activation may take up to 20 minutes to load the key entry page after logging in.

If you get "This key has been used too many times":

  1. 1Click 'Retry'
  2. 2Wait 5-10 minutes for the key entry window
  3. 3
    If it appears frozen:
    • Use Win-Key + Tab
    • Drag Shadowrun to a second desktop
    • Open Task Manager to end the process if needed

Performance Settings

FPS Limitations

⚠️ Important

Parts of the game malfunction when FPS is not limited:

  • Firing rate of guns (minigun/smg)
  • In-game physics (gusting/jumping)
  • Gust grenades only work if Server host is at 50fps or under

Recommended FPS Limit: 50-98 fps

Set this in dxvk.conf:

dxgi.maxFrameRate = 85
d3d9.maxFrameRate = 85
NVIDIA Settings

Required Settings:

  • Background Max Frame Rate - same as Max Frame Rate
  • Max Frame Rate - up to 98
  • Vertical Sync - Off

Quality Settings:

  • Anisotropic Filtering - 16x
  • Antialiasing Mode - Enhance application setting
  • Antialiasing Setting - 8x
  • Antialiasing Transparency - 8x supersample

Controller Setup

Controller Configuration

Xbox Controllers:

  • Natively supported
  • Must be enabled in main menu settings

PlayStation Controllers:

  1. 1Add Shadowrun as Non-Steam Game
  2. 2Enable PlayStation Controller Support in Steam
  3. 3Connect controller via USB or Bluetooth

⚠️ Important

  • Controller settings can ONLY be changed from the main menu
  • Cannot switch input methods during a match

Getting the Game

PC Version

Follow our installation guide for PC setup

No Xbox Live Gold membership required
Only needs key activation and Xbox.com account
Xbox Version
Available on Xbox Store ($14.99)
Xbox Live Gold required for public matchmaking
Private matches may be accessible without Gold
Game is most active in private lobbies

Connection Issues

Basic Troubleshooting:

  • Enable open NAT or UPnP in router settings
  • Verify open NAT status in Xbox Console Companion App
  • Check for PCID registry conflicts
  • Contact ISP about Carrier Grade NAT (CGNAT)

⚠️ Registry Fix

  1. 1Uninstall GFWL components
  2. 2Open regedit as administrator
  3. 3Navigate to C:\Users\USERNAME\AppData\Local\Microsoft\Xlive
  4. 4Delete the entire folder
  5. 5Reinstall GFWL

Still Having Issues?

If you've tried everything above and still need assistance, our Discord community has experienced players ready to help troubleshoot your specific issue.

Get Help on Discord

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